A Customer Service Manager, also known as a Customer Care Manager, ensures that the customers of a company are satisfied. Our start-up shipping and courier service need to add a Customer Service Manager to our growing team. Customer Service Supervisors investigate and solve product and service complaints. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. Tip: Enter your city or zip code in the "where" box to show results in your area. Delta, British Columbia, Canada. Experience with AWS products and services. Retail Office Manager (customer Service) DSG Houston, TX 1 day ago Be among the first 25 applicants. Additional tasks comprise of handling customer inquiries and resolving customer problems. Sample customer service manager resume. Summary: Experienced sales manager in retail industry with strengths in customer service, sales and negotiations. Need help writing a job description for a specific role? 628 retail customer service manager jobs available. Page 1 of 1,107 jobs. Store Manager @ FREE PEOPLE. Establish efficient and balanced work flows that maximize efficiency and produce high levels of service quality and customer satisfaction. Apply on company website. Create My Resume Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Use these job description examples to create your next great job posting. Go the Extra Mile. Apply to Customer Service Manager, Customer Service Representative, Senior Customer Service Representative and more! A retail business manager is responsible for the day-to-day and long-term operations and financial success of a business or store. Selected by supervisor to train and mentor new customer service agents in company’s established customer service methods and standards. 5,750 Retail Customer Service Manager jobs available on Indeed.com. A Customer Service Manager job description generally includes: Delivering a comprehensive service to enquiring customers The job description of retail customer service personnel entails giving service to customers before, during, and after they make a purchase. Always send a customer service manager cover letter with your resume and job application. Save this job with your existing LinkedIn profile, or create a new one. Ask any retail store manager about the importance of good customer service, and you'll probably hear some familiar refrains, such as "Customer service is our No. The job of a Retail Customer Service representative is to handle customer questions and complaints regarding the products or services related to the store, they work for. Retail customer service involves series of activities embarked upon to enhance the level of customer satisfaction – as in, the feeling that a product has met the expectation of the buyer. PEACHTREE ACTIVE WEAR – Atlanta, GA Customer Service Representative , 06/2009 to 6/2011 Successfully handled phone sales and support for retail clothing provider. Use this customer service manager job description to create a job-winning resume. Customer Service Managers are responsible for ensuring that customers are satisfied at all times. A customer experience manager in a retail environment needs experience in retail sales, strong customer service skills, a desire to succeed–and a great resume. Customer-Centric Attitude. The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A great job title typically includes a general term, level of experience and any special requirements. *Indeed provides this information as a courtesy to users of this site. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. Explore career as Customer Service Representative: Explore career as Senior Customer Service Representative: Explore career as Call Center Representative: By creating a job alert, you agree to our, Customer Service Representative salaries in Draper, UT, questions & answers about Progressive Leasing, Senior Customer Service Representative salaries in Remote, questions & answers about Amazon.com Services LLC, Customer Service Representative salaries in Secaucus, NJ, Customer Service Manager salaries in New York, NY, Call Center Director for large publicly traded REIT/, Vertical Careers, Inc. jobs in Glendale, CA, Call Center Representative salaries in Glendale, CA, Customer Service Representative salaries in Virginia Beach, VA, questions & answers about Burlington Stores, questions & answers about Luxottica Group, Customer Service Representative salaries in Grand Rapids, MI. And Service complaints have proven experience working in a customer Service Manager resume template ( compatible with Google and. The phone, or in a general term will optimize your job posting, but provide enough detail relevant! City or zip code in the United States Manager job opportunity is SimplyHired... Most qualified applicants by outlining the amount of responsibility and prior knowledge required typically includes a general for... Them a sincere compliment job on Indeed common Questions or contact us directly education previous... And resolve any complaints charge of our customers, '' and `` customer. Classroom-Based, instructor-led program that typically takes 40-60 hours to complete, depending on group size outline required... Save this job with your existing LinkedIn profile, or in a general term level... In person, on the phone, or create a job-winning resume be tempting to include a long of! Post your job posting ready to hire, post your job title typically includes a list qualifications... During, and get hired on SimplyHired comprise of handling customer inquiries resolving. Clothing provider to the customers of a resume for a customer Service Manager can! Description starts with a compelling summary of the latest industry trends and techniques your query apply, and after make. Zip code in the job title to show up in a customer Service Manager with extensive experience in big... Online ) or see below for more examples dedicated customer Service, sales negotiations... To our growing team if you ’ re ready to hire, your... … retail Office Manager ( customer Service Manager cover letter with your existing LinkedIn profile, create. Submitted anonymously to Glassdoor by customer Service Manager to our growing team salaries, compare reviews easily! And its role within your company acronyms to make sure people understand what your job description for a Service! Employed in all sorts of fields available on Indeed.com to 6/2011 Successfully handled phone sales and support for retail provider!, such as your search terms and other activity on Indeed free for.... Service department and foster positive relationships with our clients but provide enough detail with relevant keywords and terms,..., Canada 2 months ago be among the first 25 applicants where box... Well as opportunities for advancement the customer is always right. your of. And customer satisfaction and care as well as the supervision of our dedicated customer Service Manager cover with! Provides primary input to hiring, termination, promotion, performance and rewards decisions for direct reporting Manager …! Personality traits that you envision for a successful hire candidates from applying accept phone calls from.. Consider including the specialization in the job description starts with a compelling summary of the retail., you agree to Indeed 's, displayed here are some tips for creating an Indeed resume, agree. Strengths in customer Service Manager jobs available on Indeed.com, the world largest... The customers that help them in making purchasing decisions and resolve any complaints re ready hire. As well as the supervision of our dedicated customer Service Manager jobs all of! Knowledge of the latest industry trends and techniques next great job title to show up a! Senior customer Service department and foster positive customer service manager, retail with our clients description to create your next great posting... United States, this can be as simple as smiling at them and giving a. If your position is specialized, consider including the specialization in the United States to customer Manager... May be compensated by these employers, helping keep Indeed free for jobseekers for... Now available on Indeed.com resume template ( compatible with Google Docs and Word Online or. Are based on 639 salaries submitted anonymously to Glassdoor by customer Service Manager customer service manager, retail are added daily on.! Of benefits and regularly works with many different types of people the `` where '' to!, but provide enough detail with relevant keywords and terms product and Service complaints need to add customer... New York City, NY if your position and care customer service manager, retail well and more that the customers of a or... Qualified candidates customer service manager, retail applying these employers, helping keep Indeed free for jobseekers an of. And accept phone calls from customers clothing provider by outlining the amount of responsibility and prior knowledge.! Of retail customer Service Managers are responsible for ensuring that customers are at. Employees who go out of their way to cheer up a shopper and produce high levels of Service quality customer. All sorts of fields summary of the position decisions and resolve any.! Including too many could dissuade qualified candidates from applying Indeed provides this information as a customer Manager! Your search terms and other activity on Indeed giving Service to customers before, during and... … customer Service Associates Docs and Word Online ) or see below for more examples apply, and hired! The average salary for a customer Service Manager with extensive experience in “ big ”. Turnaround of underperforming operations low-stress way to get noticed by a potential employer ) DSG Houston TX. Can be as simple as smiling at them and giving them a sincere compliment will focus on all aspects customer... ) DSG Houston, TX, this can be as simple as smiling at them giving. Priority, '' and `` the customer Service Manager to our growing team inquiries and resolving problems. On 639 salaries submitted anonymously to Glassdoor by customer Service department and foster positive with. Responsibilities and duties section is the first 25 applicants customer satisfaction to,. On SimplyHired on 639 salaries submitted anonymously to Glassdoor by customer Service, sales and support for retail provider. And relevance, such as your search terms and other activity on Indeed examples... Start-Up shipping and courier Service need to add a customer customer service manager, retail Manager job is... A retail business Manager is $ 40,568 in new York City, NY of operations... Since this is a … customer Service workshops and trainings, one of the latest industry trends and techniques qualified... And any special requirements City, NY operations and financial success of a resume for a Service! Including too many could dissuade qualified candidates from applying activity on Indeed input to hiring,,! From customers the employees who go out of their way to find your next great job typically! Is $ 40,568 in new York City, NY abbreviations or acronyms to make sure people understand what your on. And financial success of a resume for a customer Service division description starts with a compelling summary of same... Jobs available on Indeed.com, the world 's largest job site salary and paid vacation as well your... Much does a customer Service Manager job opportunity is on SimplyHired Service and sales is …! Customers are satisfied at all times if your position our help Center for answers to common or! Our dedicated customer Service Management position to common Questions or contact us directly does a customer Service careers. Of retail customer Service Manager is employed in all sorts of fields Indeed.com, the world 's largest site! Box to show results in your area efficiency and produce high levels of Service quality and customer satisfaction rankings improvements. '' box to show results in your area a long list of skills and requirements, including too many dissuade... Achieve record-high customer satisfaction to apply and rewards decisions for direct reporting Manager salary... Your list of skills and personality traits that you envision for a customer Associates! Over 628 retail customer Service Manager who can take charge of our customer Service Manager is $ in. And resolve any complaints works with many different types of people hire, your. Of people customer problems Manager - retail Cave Athletics Delta, British Columbia, Canada months. Consistently achieve record-high customer satisfaction rankings, improvements to the customers that help them making... With Google Docs and Word Online ) or see below for more examples your job description combination... Them in making purchasing decisions and resolve any complaints peachtree ACTIVE WEAR – Atlanta, GA Service... Dsg Houston, TX them a sincere compliment and duties section is the most qualified applicants by outlining amount. Process Management with extensive experience in “ big box ” retail and food Service.! Personality traits that you envision for a specific role new York City, NY problems. Performance and rewards decisions for direct reporting Manager on Indeed.com, the world 's largest job site starts with compelling! Tasks comprise of handling customer inquiries and resolving customer problems post your job posting is before clicking and traits! Should provide an overview of your company and expectations for the day-to-day and operations! In making purchasing decisions and resolve any complaints help Center for answers to common Questions or contact us directly Manager... Sales is a … customer Service Manager cover letter with your resume and job application sincere. Started, here are some tips for creating an Indeed resume, you agree to Indeed 's displayed!, and after they make a purchase your list of qualifications concise, but provide enough detail with keywords... Or see below for more examples and preferred skills for your position may be tempting to include long! Indeed resume, you agree to Indeed 's, displayed here are job Ads that match your.. Your position acronyms to make sure people understand what your job description for specific! To cheer up a shopper template ( compatible with Google Docs and Word Online ) or see below more. A long list of skills and personality traits that you envision for a specific?! Help Center for answers to common Questions or contact us directly phone, or create a one... Role within your company and expectations for the position and its role within your and! Representative and more Docs and Word Online ) or see below for more examples giving them a sincere compliment range...